The Elderly & Disability Support Services Family PTY LTD
We are dedicated NDIS providers who deliver high‑quality, person‑centred support with genuine care and reliability. We tailor our services to strengthen independence, enhance wellbeing, and help individuals achieve their goals. With a compassionate team and a commitment to excellence, we ensure every participant feels respected, supported, and empowered in their daily life.
Our Services
High Intensity Daily Personal Activities
Daily Personal Activities
Assistance with Travel/Transport Arrangements
Assistance with Daily Life Tasks
Innovative Community Participation
Development of Daily Living and Life Skills
Household Tasks
Participation in Community, Social and Civic Activities
Gallery
Gallery/Project
Our Experience
At E&D Support, our work is shaped by more than professional training — it’s shaped by 16 years of personal experience supporting children with special needs within our own family. We know firsthand the emotional, physical, and everyday challenges that come with navigating disability support.
Because of this, we understand that every age brings its own unique challenges — from early childhood development, to school transitions, to teenage years, to adulthood and independence. We’ve walked that journey ourselves, and we know how overwhelming it can feel at times.
This lived experience is at the heart of our service. It’s why we approach every participant and every family with empathy, patience, and genuine understanding. We don’t just support — we relate, we listen, and we stand beside you with the compassion of people who truly know how hard it can be.
Our Team
At E&D Support, our team is the heartbeat of everything we do. We are a diverse group of compassionate, skilled professionals united by a shared commitment to empowering individuals and families through inclusive, person‑centred care. Each member brings not only expertise but genuine warmth, respect, and dedication to every interaction.
We believe in walking alongside our participants — listening deeply, supporting wholeheartedly, and celebrating every step forward. Whether it’s through daily assistance, emotional encouragement, or tailored support plans, our team is here to make a meaningful difference.
Together, we create a safe, welcoming environment where people feel seen, valued, and supported — not just as clients, but as part of our extended family.
Mark Jwad
Director
Roah Al Mandawy
CEO
Testimonials
Frequently Asked Questions
Frequently Asked Questions
1. Who is E&D Support?
E&D Support is a NDIS provider dedicated to empowering individuals and families through person‑centred, compassionate, and professional care. We focus on promoting independence, dignity, and meaningful participation in everyday life.
2. What services do you offer?
We provide a range of NDIS-related supports, which may include personal care, community access, transport, domestic assistance, and tailored support for daily living. Our services are flexible and designed around each person’s goals and needs.
3. Are you a registered NDIS provider?
Yes, we operate in line with NDIS quality and safeguarding standards. If you’d like specific details about our registration or service areas, you can contact us directly at info@edsf.com.au.
4. Who can access your services?
Our services are available to NDIS participants, as well as individuals and families who may be seeking private support. We work with people of different ages, backgrounds, and support needs.
5. How do I get started with E&D Support?
You can get started by contacting us via email at info@edsf.com.au or visiting our website at www.edsf.com.au. We’ll discuss your needs, goals, and current NDIS plan (if you have one), then work with you to create a personalised support plan.
6. Can you help me understand or use my NDIS plan?
Yes. Our team can help you understand your NDIS plan, explore your options, and make the most of your funding. We’ll explain things in clear, simple language and support you to make informed choices.
7. Do you offer transport support?
Yes, we provide transport support to help you get to appointments, activities, community events, and other important places. Our focus is on safe, respectful, and reliable transport that supports your independence.
8. Can I choose my support worker?
Where possible, we match you with support workers based on your preferences, interests, and support needs. We believe a good connection is essential, and we welcome your feedback if you’d like to adjust your team.
9. What areas do you service?
We primarily support participants in [your main regions/suburbs]. If you’re unsure whether we cover your area, please contact us and we’ll let you know what’s possible.
10. How do you ensure quality and safety?
Our team follows strict policies, training, and NDIS standards to ensure safe, respectful, and high‑quality support. We regularly review our services, listen to feedback, and continuously improve how we work.
11. How can I provide feedback or make a complaint?
You can share feedback or make a complaint by emailing us at info@edsf.com.au or using the contact form on our website. We take all feedback seriously and handle concerns with respect, confidentiality, and care.